POLICIES & TERMS

PRIVACY POLICY

Effective Date: 01.09.2026

At NI—CO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when using our website.

 

 

Information We Collect

When you visit our website, place an order, subscribe to our newsletter or contact us, we may collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Billing address
  • Shipping address
  • Payment information (processed securely by our payment provider)
  • IP address
  • Browser and device information
  • Website usage information through cookies and analytics

 

How We Use Your Information

We collect your information to:

  • Process and fulfil your orders
  • Deliver purchased products
  • Respond to enquiries
  • Send order confirmations and shipping updates
  • Send newsletters and promotional emails if you have opted in
  • Improve our website and customer experience
  • Meet legal and accounting obligations

 

Payment Information

Payments are processed securely through third-party payment providers. We do not store your credit card details.

 

 

Sharing Your Information

We may share your information with trusted third parties including:

  • Payment processors
  • Shipping providers
  • Website hosting providers
  • Email marketing platforms
  • Website analytics providers

These providers only receive the information necessary to perform their services.

We will never sell or rent your personal information.

 

 

Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of internet transmission is completely secure.

 

 

International Customers

As we ship worldwide, your information may be transferred and processed in countries outside Australia. We take reasonable steps to ensure your information remains protected.

 

 

Cookies

Our website uses cookies to improve functionality and analyse website performance. For more information, please see our Cookie Policy.

 

 

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Terms & Conditions

Effective Date: 01.09.2026

These Terms & Conditions govern your use of this website and the purchase of products from NI—CO.
By using this website, you agree to these Terms.

 

 

Products

We make every effort to ensure product descriptions, images and pricing are accurate. Minor variations in colour or appearance may occur.

 

 

Pricing

All prices are displayed in Australian dollar (AUD).

Prices may change without notice.

Customers are responsible for any import duties, customs charges or taxes imposed by their local country.

 

 

Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to refuse or cancel orders where:

  • payment cannot be processed
  • products become unavailable
  • pricing errors occur
  • fraudulent activity is suspected

If payment has already been made, a full refund will be issued.

 

 

Shipping

Shipping times are estimates only and cannot be guaranteed.

We are not responsible for delays caused by:

  • postal services
  • customs processing
  • weather
  • industrial action
  • events beyond our reasonable control

 

 

Intellectual Property

All content on this website, including text, photography, illustrations, graphics, logos and book content, is the intellectual property of NI—CO unless otherwise stated.

No content may be copied, reproduced or distributed without written permission.

 

 

Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from your use of this website or products purchased through it.

Nothing in these Terms excludes rights provided under Australian Consumer Law.

 

 

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Shipping policy

Effective Date: 01.09.2026

Thank you for your order.

 

 

Processing Times

Orders are generally processed within [1–3] business days.

Orders placed on weekends or public holidays will be processed on the next business day.

 

 

Shipping Locations

We ship worldwide.

Shipping availability may vary depending on destination.

 

 

Shipping Costs

Shipping costs are calculated during checkout based on destination and shipping method.

 

 

Customs & Import Duties

International orders may be subject to customs duties, import taxes or other local fees.

These charges are the responsibility of the customer.

 

 

Tracking

Where available, tracking information will be provided once your order has been dispatched.

 

 

Lost or Delayed Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us at: hello@ayoiap.com

We will work with the shipping provider to investigate the issue.

Refund POLICY

Effective Date: 01.09.2026

We want you to be happy with your purchase.

 

 

Change of Mind

Due to the nature of books, we do not offer refunds for change of mind.

Please choose carefully before placing your order.

 

 

Damaged or Incorrect Items

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • your order number
  • photographs of the item
  • photographs of the packaging

If approved, we will provide either:

  • a replacement
  • a refund
  • another suitable resolution

 

 

Lost Orders

If your order is confirmed as lost in transit, we will work with the shipping provider and, where appropriate, arrange a replacement or refund.

 

 

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.

If you have any questions regarding these policies, please contact us at hello@ayoiap.com